Examples of Competency Models

These generic competency models encompass a broad segment of professionals. The required competencies for the described positions vary greatly from system to system and even within a single utility. The description covers employees who may perform their duties on an individual rather than a team basis. Therefore, water systems should carefully consider which of the competencies are needed in any specific job similar to ones in their own organization.

The project team developed these models after conducting interviews with superior performers in these 12 positions at utilties across the country.

Customer Service Representative - Office

Distribution System Operations Supervisor

Distribution System Operator

Facilities Maintenance Mechanic Technician

Foreman Crew Leader

Instrument Technician

Laboratory Technician

Process Control Specialist

Water Operations Supervisor

Water Quality Specialist

Water Treatment Plant Operator

Project Engineer